01. The order
Q: When will I receive my order?
A: The estimated delivery date is shown when you place your order and is also included in your order confirmation email. Please note that delivery times may vary depending on product availability and your location.
Q: Can I cancel my order?
A: Yes, you can cancel your order if it hasn’t been shipped yet. Please contact our customer service team at [insert email/phone number], and we’ll assist you. Refunds will be processed within 2 business days. Once the order has been shipped, it cannot be canceled.
Q: How can I get an invoice for my order?
A: After your payment is processed, you can download the invoice from your account on our website. Simply log in, go to "My Orders," and click on the invoice download option.
02. Shipment
Q: What are your shipping options?
A: We offer standard and express shipping options. The estimated delivery time and cost will be displayed at checkout.
Q: Do you ship internationally?
A: Yes, we ship internationally! Shipping costs and delivery times vary by location and will be calculated at checkout.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on the courier’s website.
03. Returns, Exchanges, and Complaints
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided the product is unused and in its original packaging. Please contact us at anukriti.saraogi2204@gmail.com to initiate a return.
Q: What if my order arrives damaged or defective?
A: If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange for a replacement or refund as soon as possible.
Q: Can I exchange my product?
A: Yes, we offer exchanges for unused products in their original packaging. Please contact our customer service team to arrange an exchange.
04. Product Care
Q: Are your products dishwasher-safe?
A: Yes, all our stoneware products are dishwasher-safe. However, handwashing is recommended to preserve their longevity.
Q: Can I use your products in the oven or microwave?
A: Our stoneware is oven-friendly but not suitable for microwave use. Always check the product description for specific care instructions.
Q: How do I clean and maintain my ceramics?
A: Use mild soap and water for cleaning. Avoid abrasive cleaners to maintain the finish. For detailed care instructions, refer to the product packaging or our website.