Frequently Asked Questions.
Clay & Glaze is a handcrafted ceramics brand rooted in love, consciousness, and traditional artistry. Every piece is thoughtfully designed and made by skilled potters in India using time-honored pottery techniques. Our mission is to bring charm, functionality, and mindful living into your everyday spaces.
Our ceramics are made using natural, eco-friendly clay and glazes. Each product is shaped and finished by experienced artisans who carry forward generations of pottery craftsmanship. No mass production — only soulful, small-batch artistry.
No, the color will not fade with normal use. All our products are made using high-quality glazes that are lead-free and 100% food-safe. They are suitable for both everyday dining and decorative use.
We recommend the following for long-lasting use:
Wash with mild detergent and a soft sponge.
Avoid sudden temperature shocks (e.g., moving directly from the fridge to the oven).
While dishwasher-safe, handwashing is preferred for longevity.
Yes! Our products are:
Microwave-safe
Oven-safe
Dishwasher-safe
However, avoid placing them under direct flame or in preheated ovens without gradual temperature adjustment.
In the rare event your order arrives broken or damaged, please send us photographs of the damaged item and packaging within 48 hours of delivery. You can email us at care@clayglaze.in, or contact us via Instagram DM or WhatsApp. We’ll arrange for a refund or replacement after verification.
Yes, we offer beautiful gift packaging using eco-friendly craft paper. If you're sending a gift, just let us know at checkout or write to us, and we’ll wrap it with care and love. We also offer corporate gifting options on request.
Absolutely. Sustainability is at the heart of what we do. We use zero plastic or repurposed plastic in our packaging — only eco-conscious materials that protect your order and the planet.
Ready-to-ship items: Delivered within 5–7 working days.
Made-to-order items: Delivery can take 15–30 days, depending on the crafting time. We’ll keep you informed every step of the way.
Currently, we only ship within India. We’re working on expanding our reach soon — stay tuned!
We do not accept returns unless the product arrives damaged. However, if you're extremely unhappy with your purchase, write to us and we’ll review it case-by-case. If a return is approved, you’ll need to ship the item back at your own cost, and we will issue store credit upon receiving it in perfect condition.
Orders once placed cannot be cancelled unless there’s a valid reason. Since our items are made in small batches, we begin processing right away.
Yes! We accept custom, bulk, and corporate orders. Whether it's for an event, a brand collaboration, or gifting, feel free to reach out at care@clayglaze.in with your requirements.