Orders:

We are a home-grown initiative by a mom-daughter duo to promote local village artisans of Pondicherry – our home and pottery as an artform. We aim to expand product functionality to its very limits and at the same time integrate a sense of contemporary aesthetic in our designs and curations

All our products are made from Stoneware clay which are glazed and fired in a gas/ wood fired kiln (Read about it in our about us) by the village artisans of Pondicherry

The products are fired at up to 1300 degree Celsius and the glaze that gives the product strength, colour and glass-like finish is integrated into the piece and can never fade. All our glazes and materials are completely food grade – zinc, lead and cadmium free.

While the products are sturdier than most ceramics and glass products in the market, they are unfortunately not unbreakable. While no specific care needs to be taken during the washing and maintenance of the product as they are non-porous thus stain free and easy to wash with soap or lukewarm water, it is advised that you don’t scrub too hard as it might decrease the shine of the product

While our products cannot by used for cooking directly on a flame, they are microwave safe. They are also oven safe up to an extent, while it is unpredictable in a pre-heated oven (sudden change in temperatures) and extremely long durations of baking it can be used in the oven for various purposes. Our products are entirely dishwasher friendly

Nothing is sadder than seeing a product that is handmade with love broken, if you receive a damaged product, let us know within 48 hrs of receiving the product via WhatsApp/email or Instagram DMs and we’ll get it replaced as soon as possible provided you are willing to repay a shipping charge of Rs. 200. Else, we shall refund the amount AS A CREDIT CODE for the damaged product.  While we take sufficient action from our end to make sure we provide the best and most convenient service, we would really appreciate it if you would be simply not throw the product made with so much effort and try and fix it with feviquik/ glue and find some form of utility for it and make that effort to reduce/reuse

Most definitely, there is nothing that makes us happier than being your gifting partners. We have special gift boxes and could even gift wrap the products alongside a personalized greeting card and handwritten note

We have extremely eco-friendly paper based/ fabric-based packaging and use only recycled/ recyclable products in our packaging. We might not have the most beautiful looking packaging but we believe in reducing as much waste as possible that goes into the environment and avoid using fancy, processed paper and stick to kraft paper only which is made from recycled paper and fabric. Our boxes are extremely sturdy and can be used even after delivery of the product for different purposes.

It usually takes 5-7 working days for the products to reach you if they are ready to ship and if they are in making anywhere between 15 days to 30 days.

Shipping & Returns:

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Payment:

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